Terms and Conditions | Uptown Pokies Online

These terms (“Terms”) set out the agreement between you (that’s anyone using this site) and Uptown Pokies Online LLC, a company incorporated in Australia (“we”, “our”, or “us”). By continuing to browse or use the website available at https://uptown-pokies.online (the “Site”), you’re agreeing to everything below. If you don’t agree with any of it, please don’t use the Site.

1. Who’s Allowed to Use the Site

Our services are strictly for adults-meaning individuals who are 18 years of age or older. You also need to be in a place where it’s legally okay to gamble online. By signing up or playing, you’re confirming both: that you’re old enough, and that using this Site doesn’t break any local laws where you are. We don’t check this for you-it’s your responsibility.

2. Legal Framework and Compliance

We operate under an internationally recognised gaming licence. While the Site is made available to users in Australia, we aim to stay compliant with relevant laws and regulations-like the Interactive Gambling Act 2001 (Cth) and any applicable anti-money laundering legislation. That said, we don’t knowingly provide any services that would fall under the category of “prohibited interactive gambling services” under Australian law. If you’re unsure whether you’re allowed to use our services, it’s best to check with your local laws or seek legal advice.

3. Accounts and User Responsibility

Before you can play, you’ll need to register and open an account. When you do, make sure all the details you provide are accurate and up to date. It’s your account-so keeping your login information secure is your responsibility. If someone else gains access to your account and does something shady, that could still fall on you.

We reserve the right to freeze, suspend, or permanently close your account if we suspect anything suspicious or a breach of these Terms. We don’t take these steps lightly, but we take the security of the Site and fair play seriously.

4. Payments: Deposits and Withdrawals

You can add funds to your account using any of the payment methods we support, and all deposits must be in Australian Dollars unless stated otherwise. As required by law, we monitor financial transactions in accordance with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).

Withdrawals may be subject to certain checks. We might ask for ID or other documents, especially for larger amounts. There may also be daily limits, and depending on how you’re withdrawing, the processing time can vary. We do our best to process payments promptly, but some delays may occur due to verification or security protocols.

5. About Bonuses and Promotions

Every now and then we offer promotions-bonuses, free spins, things like that. Each promo has its own rules. You’ll usually need to meet a wagering requirement or use it within a set time. Some offers might only work on specific games.

We can change or pull a promotion at any time, without notice. If we think a player is misusing the system-say, using multiple accounts, or trying to trick the bonus mechanics-we might cancel the bonus, void any related winnings, or shut the account down. We try to be fair, but we also protect the platform from abuse.

6. Fair Play and How Games Work

All games here run on certified random number generators (RNGs), so outcomes are random and can’t be predicted. We check the systems regularly and monitor performance.

If you think something’s gone wrong-like a crash, a payout glitch, or something just feels off-let us know within 14 days. Put it in writing. We’ll investigate, and do our best to sort it. We’ll always act in good faith, but unless a law says otherwise, our decision is final.

7. If You Need to Take a Break

We know gambling should be fun, not stressful. If it stops feeling that way, you can take action. We let you set deposit limits, time-out periods, or even fully exclude yourself for a while-or permanently if needed. You can do this from your account or by contacting support.

Also, if someone you know is struggling with gambling, it might be worth pointing them to Gambling Help Online. They’re free, confidential, and available 24/7.

8. Personal Info and How It’s Used

When you use the site, we get some info from you. That includes stuff you enter (like your name and email), plus details about your activity and device-like your IP, browser, location, etc.

We use this to run the platform, manage payments, comply with regulations, and improve what we offer. We don’t sell your info, ever. But we might share it with trusted third parties-payment providers, fraud prevention tools, analytics services-but only if it’s needed to operate the service. They have to stick to confidentiality agreements.

Some data may end up stored outside Australia. If it is, we make sure it’s handled under proper protections.

If at any time you want to see, change, or delete your personal data, just email us: [email protected].

9. Things You’re Not Allowed to Do

You’re not allowed to use the Site for illegal stuff-no fraud, no laundering, no messing with game outcomes. Using bots or scripts to automate play? Also not okay.

If we catch (or suspect) you doing any of that, we might cancel your wins, remove your balance, or block your account. We’ll take that step if we need to. No exceptions.

10. Copyright and Content Rights

The stuff on this site-games, logos, text, layout-it’s either ours or licensed to us. You can use it as intended while on the Site, but you can’t reuse or copy it elsewhere unless we’ve said it’s okay in writing.

11. We’re Not Liable for Everything

We do our best to keep the Site working smoothly and securely. But like with any online service, things can go wrong-servers crash, software bugs happen, maintenance is needed.

We can’t guarantee the Site will always be available or work perfectly. If something causes you to lose money, or if there’s any kind of damage or inconvenience, we’re generally not responsible for that-unless local law says we have to be.

And even if we are found liable for something, our responsibility is limited. At most, we’ll cover the amount you deposited in the 30 days before whatever happened.

12. When Accounts Get Closed

We can suspend or close your account whenever we believe it’s necessary-like if you break these Terms, misuse the platform, or do something illegal or suspicious.

If that happens, we’ll try to let you know, but sometimes we might have to act fast.

You’re also free to close your own account at any time. Just reach out to support. Keep in mind: closing your account doesn’t cancel things you were already responsible for-like money owed or actions taken before termination.

13. If the Terms Change

We might update these Terms once in a while. Sometimes it’s small edits, sometimes more significant updates-like if laws change or we add new features.

If there’s anything important, we’ll do our best to let you know-by email or with a notice on the Site.

Once the new version is live, continuing to use the Site means you’re okay with the updated Terms. If you don’t agree, you should stop using the platform.